Tuesday, September 15, 2009

Quality of service



Well it has been a while between drinks. A family holiday to the Gold Coast proved extremely relaxing, and a popular move especially with Rilee who not only hugged Wags the Dog, but took a ride in Magenta (a round-about ride sort of affair), her favourite Blues Clues character.
Yes, Dreamworld is the place to be. We saw Australia Zoo, rode on the Aquaduck (Rilee drove it), took in some shopping adventures... it was great.


Except for one teeny weenie thing.... the accommodation. The 4 Star listed Sunset island Resort should be renamed the 2 Star Sunset Island Rort. What a dive. First of all, we requested a downstairs apartment, especially with a toddler. instead we had 8 flights of stairs to contend with. Ok, so they were booked up, fair enough. The room was filthy. Hand prints on the walls, thick black dust in the light fittings, a half smoked cig butt in the cupboard. Cig butts floating in the swimming pool. One of the dining room chairs had a seat that wasn't fixed on. The couch/fold out bed was sprung - if you sat on it you were swallowed up by the couch and ended up sitting on various bars and springs. The bed was hard as rocks. As a Mediterranean styled resort it could be argued that Mediterranean folks like sleeping on rocks. I doubt it. Insert bread into toaster, depress handle - BOOF! Fuses blow. Light bulbs didn't work. Marce went to reception with a small list of the inadequacies of the place, they said "oh, we rely on our guests to tell us about stuff that is wrong, like blown light bulbs.."

While Rilee and I avoided floating cig butts in the swimming pool, the complex manager (hmm, he was pretty simple, but managed the complex - you know what I mean) visited Marce in the room with a huge bucket to catch the filth from the light fitting while he changed the lamps. No eye contact, no apologies nothing.

So if you happen to Google Sunset Island Resort, I hope that you read this blog and take heed - there are much better places for you to take your hard earned dollars.

And just so we get high up on the Google Search Engine:

Sunset Island Resort Gold Coast
Sunset Island Resort Gold Coast
Sunset Island Resort Gold Coast
Sunset Island Resort Gold Coast.....


I feel better.

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